Returns & support

No returns for change of mind

Returns and refunds for change of mind are not possible – also because earbuds are hygiene items. So please check which plug fits your device before you buy. Not sure? Email us first, we’re happy to help.

Problem with your order?

Something’s not right, your parcel hasn’t arrived or you have a question? Email us at glnzsupport@gmail.com. Please include your order number and, for product issues, a photo or short video. We look at every case and get back to you quickly.